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Posted: Wednesday, March 7, 2018 9:10 PM

Description: The Cash Operations Supervisor reports to the Manager of Cash Operations, and is responsible for the day-to-day oversight of the cash operations department including cash posting and medical center cash operations throughout the region. The Cash Operations Supervisor supports the Manager of Cash Operations with scheduling, training, and reporting metrics for the department. The Cash Operations Supervisor is responsible for ensuring the collection of accounts receivable from KP-MAS entities; the application of all payments to the Kaiser Mid-Atlantic patient accounting system, daily and weekly treasury deposits, and supervising staff in all medical center operations and payment posting units.

Essential Responsibilities:
  • Supervises the staff in the assigned work units.
  • Develops and implements policies and procedures consistent with National and Regional KP policies. Ensures that all employees are properly trained and adhere to all applicable standards of work (SOW), once reviewed by management, including policies and procedures once implemented.
  • Supports the manager to motivate staff and support departmental objectives.
  • Conducts quality assurance and review of work within department; point of contact for training new employees when needed.
  • Assists in developing specifications for new reports. Reviews and analyzes operational reports to monitor productivity, identify trends, explain variances and manage performance.
  • Provides project support and acts as a subject matter expert with project managers and leadership, as required.
  • Regularly updates existing workflows, business systems and processes to identify improvement opportunities for streamlining operations and increasing revenue and productivity.
  • Ensures that the unit operations and business practices are conducted in a manner that is compliant with regulatory requirements for all applicable jurisdictions.
  • Coordinates closely with other departments, such as General Accounting, Accounts Payable, Membership Services, Claims, HIMS, Appeals, Treasury, and National Claims Administration to coordinate the flow of information involving payment of accounts and/or financial liability.
  • Ensures that all employees interacting with members are conducting themselves in a courteous and professional manner.
  • Ensures that all employee follow the time and attendance process.
  • Perform other duties as assigned.

    Basic Qualifications:
  • Minimum five (5) years of experience in healthcare provider billing and collections.
  • Minimum one (1) year of supervisory/management experience OR minimum two (2) years of experience in one of the various PFS Coordinator positions OR minimum of two (2) years of experience and expertise in medical billing, collections, medical center cash operations and back-end revenue cycle activities required.

  • Associate's degree required, OR two (2) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
  • N/A

    Additional Requirements:
  • Demonstrated knowledge of health insurance claims processing required.
  • Familiarity with health insurance laws and regulations required.
  • Proficiency in the use of basic software and computer skills (i.e. Microsoft Word, Excel, e-mail and Internet navigation) required.
  • Minimum one (1) year of knowledge of accounting principles, especially as related to accounts receivables required.

    Preferred Qualifications:
  • One (1) year of experience in business process redesign, and change management preferred.
  • Familiarity with claims processing preferred.
  • Working knowledge of Medicare regulations and guidelines preferred.
  • Training and experience in the utilization of Lean methodologies preferred.
  • Experience with Health Connect and KRONOS systems preferred.

  • Bachelor's degree in business administration, finance, healthcare administration preferred.

    Primary Location: Maryland,Silver Spring,Talbot Administration Building 12120 Plum Orchard
    Scheduled Weekly Hours: 40
    Shift: Day
    Workdays: Mon- Fri
    Working Hours Start: 8:00 AM
    Working Hours End: 4:30 PM
    Job Schedule: Full-time
    Job Type: Standard
    Employee Status: Regular
    Employee Group/Union Affiliation: Salaried, Non-Union, Exempt
    Job Level: Team Leader/Supervisor
    Job Category: Accounting, Finance and Actuarial Services
    Department: Patient Financial Services
    Travel: Yes, 25 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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