Posted: Wednesday, March 7, 2018 12:11 AM
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Servicesand for the people who work here.
NTT DATAServices currently seeks a
Field Tech Senior Analysisto join our team in
District of Columbia (US:DC),
United States (US).
Position Functions or Responsibilities:
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
Responsibilities include performing moderate:to:complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low:to:moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
This position will be a remote/Onsite Client based position. This role may have light travel up to 10 to customer campus / remote sites.
: Provide customer service to a large end user base onsite at customer's location in regards to computing functionality, questions, diagnostics, assistance and consultations in one on one or group situations via in person, phone, email and video conferences, etc. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
: Desktop, Laptop, printer and attached peripherals break/fix including hardware and software. Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs. Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals
: Desktop, Laptop, printer and attached peripherals installation and maintenance including hardware, software and consumables. Maintains and optimizes desktop /notebook configurations at customer sites. Performs system upgrades and advance deployment.
: Ticket and workload management utilizing customer provided ticketing system. Service Now.
: Asset management tracking and documentation, SCCM system
: Computer peripheral and software inventory
: May receive calls after normal business hours. 24x7 On:call rotation in some locations
: Performs Smart Hands assistance on servers, network and infrastructure equipment.
: Identifies potential issues that could adversely impact end user experience and takes corrective action
: Process Improvement. Provides technical feedback on technical process issues to improve overall service delivery
: Works independently with attention to details, processes and procedures.
: Skilled specialist who completes tasks in resourceful and effective ways
: 2+ years of desktop support experience
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp:2:corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise wi
• Location: District Of Columbia, washington dc
• Post ID: 46054442 dc