Posted: Friday, June 30, 2017 1:17 PM
Title Move-In Specialist City Washington State DC Location Waterside Towers Community/Building High-Rise Description GENERAL SUMMARY OF DUTIES: Responsible for completing and explaining lease documents and provides other required administrative functions necessary to ensure residents and prospects have a positive move in experience at the community. SUPERVISION RECEIVED: Reports directly to the Community Director(s), Sales Manager, or Resident Service Manager SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Responsible to complete customer applications, to ensure all background checks, deposits, and lease paperwork is completed in accordance with all legal requirements and company policy. Use customer relationship techniques to ensure customer move-in satisfaction. In exceptional circumstances and in absence of a Leasing Consultant or Development Sales Associate, interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area. Notify the new resident upon approval of the application, prepare resident move-in or renewal paperwork, ensure the new resident signs all necessary paperwork (leases, addenda, notices, etc.), and pays applicable deposits. Prepare new residents file according to company requirements for Community Directors approval. Thoroughly complete and enter data into the property database. Set up Company portal accounts for every prospect upon receiving application and assists with any related questions. Provide resident keys and property orientation, explaining the community amenities and unit features. Creates and delivers new resident welcome packets, including move-in gift (if any). Confirm that the new resident has assumed financial responsibility for all utilities by verifying their transfer to the resident's name upon move-in. Explain the "Move-In Inventory" form to new resident and ensure that the form is returned. Communicate and verify compliance with mandatory renters insurance as per company policy (if applicable) before move in. Provide superior customer service to internal and external customers. Maintain the appointment book and schedule all the move-in appointments. Ensuring that on scheduled days off another associate is aware of and will coordinate any scheduled move-ins. Answer prospects, residents, and customer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc. Receive and greet visitors to the community in the absence of the Concierge. Provide exceptional customer service to resident by answering questions, accepting packages, coordinating service requests, etc. In absence of concierge, promptly and professionally answers telephone and direct callers to appropriate individual or takes message. Perform other duties as assigned or as necessary. Requirements PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Polished interpersonal skills. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates. Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing, and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of basic accounting/bookkeeping practices; office practices and procedures; filing and maintenance of fiscal records. Demonstrated knowledge of demographics surrounding assigned community. Must be detail orientated. Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (eg, Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records. TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Physical presence onsite is required to perform essential job functions unless otherwise noted. TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work. EDUCATION AND EXPERIENCE: High School Diploma, or equivalent, is required. Minimum of one year of office experience is required. Minimum of one year experience in residential properties, rental operations, or related business operations is preferred. Understanding of lease-up developments, and operations processes and concepts is a plus. Must have and maintain a valid driver's license unless otherwise noted.
• Location: District Of Columbia
• Post ID: 32564218 dc