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Posted: Monday, August 28, 2017 12:03 AM


The Senior Operations Manager is responsible for the daily management of large complex parking operation with a number of garages and/or surface lots on property or a portfolio of a number of locations. This position delivers company, client and customer expectations by ensuring the locations within his/her portfolio are operating in accordance to company policy. This person should demonstrate leadership and be willing to drive positive change; participate in and support learning organizational objectives.

Essential Duties and Responsibilities
• Provide direct supervision and lead a team of managers who oversee the operation of a portfolio of locations.
• Ensures the daily operations within his/her area of responsibility, perform in accordance of company policy by ensuring each location is properly staffed.
• Works with upper management and the client to ensure revenue opportunities are maximized from both a transient and contract parker perspective.
• Ensure revenue controls, processes, and procedures are documented and followed for each facility.
• Conduct and document project audits of revenue control procedures, staffing requirements and customer service standards.
• Monitor performance and adhere to the approved budget for each facility. This includes proactive management of client expectations.
• Ensuring financial goals are met by developing and implementing plans to increase revenue, maximizing operational efficiencies and meeting the overall performance goals for each project.
• Establish annual and periodic performance and development goals for the members within the portfolio and evaluate performance against established metrics.
• Ensures all facilities within the area of responsibility operate in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage and internal audit scores.
• Maintain awareness of market trends that are pertinent to the portfolio.
• Continually improve Epark’s professional relationship with its clients.
• Attend meetings with property’s clients and respond to their special requests on an as needed basis.
• Work nights and weekends when necessary to complete job duties.
Non-Essential Duties and Responsibilities
• Other special projects as directed by the Vice President and General Manager.

Minimum Job Qualifications
• Bachelor Degree in General Business or related field.
• Minimum of four year with operational and leadership experience in the parking or related industry, including revenue control and reporting.
• Established experience in Microsoft Office Products including Word, Excel, Power Point, and Outlook.
• Excellent oral (including formal presentations) and written communications and comprehension skills, required.
• Possess a valid Driver’s License.

Qualifications Desired
• Background I the parking industry in a supervisory role within a private operation organization strongly desired, but not required.
• Ability to source new business opportunities for company consideration is desired.
• Scheduling shifts to meet daily operational needs strongly desired but not required.

Performance Standards
This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.

Physical Demands and Working Conditions
The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.
Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear.
Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.
Internal Contacts: Contacts primarily with the Vice President & General Manager of Operations, other members of the management team, and line management, professional employees and the hourly work force.
External Contacts
External contact is with the company’s clients, corporate contract parker contact, customers, vendors, and various contractors.
The employee, having reviewed this job description, understands that by signing below she/he is to adhere to both the above-described job responsibilities and company policies as listed in the Employee Handbook and as communicated by the Company from time to time while employed with Colonial Parking, Inc.

***Equal Opportunity Employer of Minorities Females Protected Veterans and Individuals with Disabilities. We maintain a drug-free
Workplace and perform pre-employment drug test. ****

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• Location: District Of Columbia

• Post ID: 32933483 dc is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017