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Posted: Wednesday, February 7, 2018 5:54 PM

Who we are and what we do...
Make more than money. Make a difference.
**Chugach Government Solutions (CGS) and subsidiaries **
Our Mission is to set the standard for first-class business services in the global market. We offer an exciting work environment, competitive compensation, and excellent benefits.
CGS is a unique organization, capable of meeting the needs of the government through a long-range program of business planning, training, and sound business practices. CGS is the federal division of Chugach Alaska Corporation (Chugach), one of the twelve original Native Regional Corporations formed under the Alaska Natives Claims Settlement Act of 1971. Chugach is privately owned by Alaska Natives, and stock is not publicly traded.
CGS is a seasoned government contractor providing a wide span of services to our federal customers with over 25 years of experience in the industry. We seek consistency in quality and actively innovate, finding new ways of doing business that adds value to our customers. CGS currently operates on Department of Defense installations sprinkled across the United States and at OCONUS locations spread across the globe. With 12 subsidiaries specializing in facility maintenance, IT/technical services, construction, and education services, CGS offers a unique depth of services equipped to support the most critical missions.
EEO/AA Employer; Shareholder Hire Preference.
**_Preference shall be given to eligible and qualified Chugach shareholders, spouses and descendants, and shareholders of other Alaska Native Corporations. Chugach makes every effort to identify, hire, train, and promote shareholders._ Chugach is an equal opportunity/affirmative action employer. The company shall not discriminate against any employee or applicant because of race, color, religion, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, protected veteran status, marital status, genetic information or any other factor protected by law. CGS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.**
**Summary/General Description of Job:**
This position provides support to the SSP HQ Help Desk. Resolves a variety of routine and difficult operating problems. In response to customer and system network issues, applies standard operating or corrective procedures and handles problems that do not respond to preplanned procedure. Assists subject matter specialists with resolution of problems.
**Essential Duties & Job Functions:**
* Receives assignments designed to expand practical experience in applying computer troubleshooting techniques and procedures
* Uses established fact-finding approaches, knowledge of pertinent work processes and procedures, and familiarity with related computer system software, and computer equipment
* Researches routine user problems and solves them by modifying the existing system when the solutions follow clear precedents
* Follows security procedures & regulations for processing/controlling classified material access
* Performs tasks to maintain computer equipment and their peripherals
* Repairs hardware and software failures as needed in a timely manner to provide an efficient work environment
* Researches user problems and solve them by modifying the existing system when the solutions follow clear precedents
* Maintains inventory databases and maintenance logs
* Works independently, adapts guides to specific situations, resolves problems and deviations according to established practices, and obtains advice where precedents are unclear or not available
* Creates, implements, and manages SSP procedures and technical support documents in accordance with SSP operating policies
* Provides guidance to new employees on current Help Desk policies and procedures
* Advises users on software and hardware requirements
* Evaluates new software requests for Configuration Control Board (CCB) submittal
* Evaluates validity of need, provide security scan reports, and complete and present CCB packages for consideration
* Performs other duties as assigned
**Accountable For:**
* Timely completion of all work
* Working closely and harmoniously with fellow workers
* Adherence to all safety, health and privacy act rules and regulations
* Customer satisfaction
* Environmental/health/safety
* Personal performance
* Customer relations
* Effective communication and time management
* Ability to carry out tasks with minimal direct supervision
* Working knowledge of Microsoft Office: Word, Excel and Access
* Working knowledge of PC hardware and software support
* Working knowledge of Windows 7/10
* IAT Level I certification (A+, Network +, SSCP, etc.)
* Ability to write clearly and edit work for spelling and grammar
* 1 years Help Desk training or experience
* SECRET security clearance
* MCSA, MCSE,MCITP Security Plus
* Course work or experience working with Privacy Act information
* 2 years of college in computer or related field
* Peripheral experience with governmental Help Desk operations
* 4+ years Help Desk training or experience
This is a temporary position, lasting approximately three months.
*Primary Location:* US-District of Columbia-WASHINGTON
*Schedule:* Full-time
*Travel:* Yes, 5 % of the Time
*Number of Openings:* 2
*Job Number:* DC910018
*Req ID:* DC910018
Associated topics: deskside, information technology analyst, information technology support, patient, support, support analyst, technical support, technician i, technician iii, technician iv


• Location: District Of Columbia

• Post ID: 45601587 dc is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018