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Posted: Friday, October 6, 2017 12:05 AM


ALTA IT Services

Falls Church, VA 22046 USA

Compensation$19 to $19.29 Annually
Benefits Offered Medical, Life, Dental, Vision
Employment TypeTemporary
Bilingual Customer Service Rep (Data Entry Operator I)

Per Federal Govt Sector U.S Citizenship is Required

30 Day Contract (Possible 3 month extension)

Rate: $14.88 SCA rate + $4.41 locality = $19.29/hr W2

Shifts: Variable shifts from 6a-10p CST, 7 days per week.

Specific shifts have not yet been determined.

luent Bilingual Spanish & US Citizens Only

Background Checks: Must be able to pass criminal background

with finger printing & credit check

For immediate consideration email

Must be able to speak, read, and write in Spanish fluently

Job Summary:

Handles incoming customer service phone calls,

provides appropriate information to callers.

Essential Job Functions:

1 Answers incoming phone calls on behalf of client;

provides accurate and appropriate information to callers.

2 Places outbound customer service or customer satisfaction calls,

as required by client.

3 Completes call guides; gathers,

enters and verifies required information.

4 Attends telephone skills and program information training sessions;

adheres to established levels of service.

5 Adheres to established customer service and documentation

standards within required time frames.

6 Adheres to contact center scheduling,

ensures telephone coverage during contact center hours of operation.

7 Performs clerical or administrative duties as assigned.

Basic Qualifications:

1 High school diploma or G.E.D.

2 Zero or more years of customer service or other telephone experience

3 Experience working with fax machines, computer software, and telephone technology

Other Qualifications:

4 Basic communication skills

5 Ability to follow oral and written directions

6 Ability to meet professional standards towards project

Work Environment:

1 Office environment

2 May require shift work

About ALTA IT Services:

ALTA is a highly successful, rapidly growing IT staffing firm with

a diverse client base. We were ranked 3rd largest in the Washington

Business Journal. Our clients have been with us for many years due

to the quality of our staff and the level of service received.

We are looking to expand our team with people that can carry

on our tradition of excellence.

Company website:

• Location: District Of Columbia, Falls Church, VA

• Post ID: 36837278 dc is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017