Posted: Sunday, March 5, 2017 7:38 PM
COINSTAR SERVICE REPRESENTATIVE : Rockville, MD
In the Service Representative role, you have the opportunity to use your great maintenance skills and ability to use hand tools to provide basic maintenance on Coinstar kiosks. In this role, you will drive a company provided vehicle on an assigned route performing general preventive maintenance, cleaning and minor repairs on Coinstar kiosks. This position requires the ability to use basic hand tools, replace parts and basic computer skills.
:Visit Coinstar kiosks based on an assigned route to perform preventive maintenance and some first:line maintenance at customer locations.
:Perform scheduled preventive maintenance including cleanings (inside and out), wiping down the kiosks; removing debris, changing paper, visually inspecting and tidying other company kiosks in the location.
:Assist in field change orders such as updating signage and displays
:Test basic components of the kiosks to ensure all parts are properly functioning, perform minor repairs, and replace worn parts using small tools
:Report technical problems to Field Technician and District Manager. Assist with over the phone troubleshooting as necessary
:Properly organize and maintain Coinstar spare parts inventory, tools; company computer, phone, and company vehicle
:Regularly interact and communicate with store partners, coworkers, external customers, and employees
:Promote and maintain high standards of personal appearance, ethical behavior, maturity.
:Demonstrate good judgment in time management and route efficiency
Education and Experience
:High School Degree or GED required
:Minimum of 1 year of experience in a customer facing position, such as retail, merchandising or route required
:Experience in basic maintenance, electro:mechanics, ATM or vending maintenance a plus
Knowledge, Skills and Abilities
:Must be able to work independently with minimum supervision
:Must have good interpersonal skills and be able to interact with a variety of customers
:Ability to use Internet and Microsoft Outlook, Word, and Excel on a daily basis with little to no training
:Strong organizational, multi:tasking, and problem solving skills
:Effectively communicate and collaborate with others
:Ability to work independently with a high degree of self:motivation
:Ability to use small hand tools such as a screwdriver, pliers, and Allen wrench
:Ability to provide superior quality service and professionalism at all times
:Must have a valid drivers license and maintain an acceptable driving record. Must be able to work a flexible schedule, including weekends
We conduct MVR, drug screen, and background checks
:Ability to lift and carry up to 30 lbs. frequently throughout the workday
:Ability to bend, kneel and stand on a regular basis throughout the work day
FOR ADDITIONAL TASKS FOR COIN PICK UPS
:Ability to lift 85 lbs.
:Occasionally pull and push coin bins weighing up to 600 lbs. using a specially designed hand truck
At Outerwall, we want to enable internal movement and become a talent sharing organization where we can develop talent and employees can grow long term careers through gaining a set of critical experiences. We believe that diversity and inclusion create organizational strength. If you need an accommodation to complete our application process, please Apply at Equal Opportunity Employer Minorities/Females/Protected Veterans/Persons with Disabilities
Posting Notes: United States Maryland Rockville Waldorf
• Location: District Of Columbia
• Post ID: 27024988 dc