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Home > Washington D.C. jobs > Washington D.C. customer service

Posted: Friday, November 3, 2017 1:04 PM

We are currently looking for a full time Service Coordinator in the Lanham MD for a construction company. If you are interested, please send your resume to chao@outsource.net. If you are not currently on the job market, please pass my information along, we pay for $250 referral bonus if we end up placing your referral. Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries as required. Create and Dispatch Work Orders in iCare as required for scheduling of planned maintenance and service. Complete Service Agreement work orders as required. Monitor and follow up on subcontractor pricing; process and approve invoicing. Administer the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians. Accurately and promptly enter work order purchase orders into Spectrum and process order. Update, populate, maintain and develop customer service binder to maximize customer service and satisfaction. Export reporting on a weekly basis to Service Manager and enter relevant status / updates into these service reports. Procure Parts/Materials for service work orders. Provide Service Quotes to customers with the assistance of the Service Operations Manager Skills: Exceptional telephone and personal customer service skills and ability to work under pressure. Excellent Microsoft Outlook, Excel, and Word skills. Basic financial knowledge and skills ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc. Solid organizational skills and the ability to handle multiple projects tasks simultaneously. Excellent attention to detail. Strong verbal, written and interpersonal communication skills. Strong flexibility to adapt to changing priorities and direction in a dynamic work environment. Shows initiative regularly engages in proactive behavior and looks for opportunities. Strong ability to facilitate a collaborative working environment for customers and team members.

Source: http://www.juju.com/jad/00000000ek1mqo?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc22b69106bdf193f33d6fc9b0ed86fc5ece035954fc506386


• Location: District Of Columbia, Lanham

• Post ID: 40553162 dc
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