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Posted: Tuesday, July 11, 2017 10:56 PM

Job Description:/h3:
If you are looking for a company that offers a competitive salary, a comprehensive benefit package, and an opportunity to enhance your personal professional development, then Glory Global Solutions might be the perfect place for you.

ABOUT GLORY GLOBAL SOLUTIONS
Money moves throughout the world, and we make it happen at Glory Global Solutions
We are a global expert in cash management, delivering innovative technology and service solutions that improve security and productivity of handling cash. Headquartered near London, UK, Glory Global Solutions employs over 2,500 professionals worldwide and has a distribution network reaching over 100 countries. Our customers span the financial, retail, amusement and gaming industries and utilize our equipment to count, sort, wrap, and organize large sums of money.

THE ROLE
As a Field Service Technician, you are the face of Glory Global Solutions. You will be responsible for the direct management of all aspects of total customer service and care with our clients. You will work independently to troubleshoot and repair a variety of high speed cash:handling equipment; tracking and management of parts/tools; and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.

THIS JOB MIGHT BE FOR YOU IF:
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You enjoy interacting with people and providing good customer service.
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You consider yourself mechanically inclined and a fast learner.
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You have great communication skills and can effectively convey information.
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You are conscientious. You take the time to insure that your work is done right.
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You enjoy working with minimal supervision. You are confident in your ability to prioritize and make critical decisions.
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You are driven and motivated to make a meaningful impact in your role.

KEY RESPONSIBILITIES
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Ensure overall customer satisfaction
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Diagnose system problems and make repairs
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Keep customer apprised of progress during maintenance or a down system situation
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Document system problems and preventative maintenance in customer site log
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Gather and record machine information to monitor performance
Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
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Make recommendations for improving the service, reliability, and performance of our equipment
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Escalate difficult technical problems by seeking timely advice or assistance from technical support
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Establish preventative maintenance schedules and implement according to company specifications
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Any other job responsibilities as assigned within scope of position

EDUCATIONAL and EXPERIENCE:
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Excellent customer service and communication skill
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Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
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Logical trouble shooting skills and capability to isolate problems at PCB or component level
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Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
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Understanding of AC/DC power distribution and digital/analog circuitry
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Trained in the maintenance and repair of electro:mechanical machines
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Experience repairing high:speed paper handling machines such as check sorters, mail sorters, currency sorters; ATMs or copier machines experience is preferred
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3:5 years of technical field service repair experience preferred, i.e. aviation, CCTV, medical equipment, vending machine repair, and/or military repair experience
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Currently enrolled in or completed professional studies in electro:mechanics, electrical engineering, or equivalent work experience
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Certificates in related fields, i.e. mechanics, electronics, automation, data processing

POSITION REQUIREMENTS:
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Hold a Valid Drivers License
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A company van is provided and you will drive from your hom

Source: https://www.tiptopjob.com/jobs/69283867_job.asp?source=backpage


• Location: alexandria, District Of Columbia

• Post ID: 32811518 dc
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