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Posted: Friday, March 10, 2017 9:55 PM

Job Description:/h3:
Customer Service Analytics Assistant
A fantastic newly created position has arisen within a our company. Filo Associates is looking for a dynamic individual to part of the Customer Service Analytics Team within the Sales and Service department.
The primary responsibilities of a Customer Service Analytics Assistant:
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Drive the companys sales and marketing operations for our client.
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Identify opportunities to further improve sales and customer satisfaction through analytical support of these departments.
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Support the development of analysts within the sales team.
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Take ownership of sales initiatives; liaising with customers and control delivery of service.
This role offers an excellent opportunity for a self:motivated individual to make a significant difference within a well:established and rapidly growing company. This is a pivotal role with exposure to departmental leaders across the organisation so presents an opportunity to lead through collaboration as well an opportunity to further develop sales and analytical and management skills within the team.

Analysis and Insight
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Proactively and collaboratively develop sales Insights to support Customer Service Operations
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Identify, quantify and prioritize opportunities to enhance operational efficiency and maximize sales and improve customer satisfaction
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Apply excellent sales analytical ability to ensure the highest standards of analysis and reporting are delivered across the team

Project Management
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Take ownership for initiatives and deliver through self and others
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Maintain good standards of project management throughout all phases of the sales life cycle
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Responsible for resource and work:flow planning and tracking within their team

Team Skills
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Coaching responsibilities across wider sales teams
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Role:models positive behaviors and values
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Provision of support, guidance

Business Development
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Drive continual improvement of existing sales processes

Marketing
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Strategic understanding of our client
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Customer experience, customer journeys, segmentation, profiling and modelling
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Implementation of sales strategies / initiatives

Candidate requirements for the Customer Service Analytics Assistant role:
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Expertise in insight and sales processes
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A flair for innovation
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Having a degree is desirable however full training is provided
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General intelligence e.g. ability to use initiative and sales analytical skills.
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Excellent oral and written communication skills
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Strong Leadership capabilities
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Results and solutions oriented, focused on delivery and process improvement
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Ability to work both autonomously and with a team
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Enthusiastic self:starter
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Innovative but structured thinker
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Adaptable to change and ambiguity

If the above sounds like what you are interested in and you possess these skills, please send us your resume today.
Company Description:/h3:
Filo Associates is a global outsource marketing company. We design and run campaigns on behalf of our clients, with a blue:chip portfolio that spans many industries.

We are the people behind the sale, building relationships with customers and establishing that initial contact a brand has with their new customers.

We are looking for results:hungry, goal:driven individuals to pave the way of how marketing is done now and how it will be done in the future.

Source: https://www.tiptopjob.com/jobs/64456614_job.asp?source=backpage


• Location: arlington, District Of Columbia

• Post ID: 27206874 dc
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