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Posted: Saturday, February 3, 2018 1:04 PM

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Reporting to the Director, Loyalty Finance the Manager will contribute to the management and execution of financial support to the Loyalty Programs (Marriott Rewards, SPG, Ritz-Carlton Rewards, Global Gift Cards and Co-Brands) ensuring the Program’s ongoing financial health and stability and enabling the achievement of the Programs’ financial goals and objectives. He / She will partner with the FBP-BMSC leadership team, Loyalty business leaders, MI General Accounting (“MIGA”) Planning and Reporting, iT Marketing Systems, Financial Reporting & Analysis, Tax, Legal, Financial Contract Compliance, as well as the Marriott Guest Service Center (“MGS”), located in Salt Lake City, Utah in the execution of financial and operational business strategies and plans to support the ongoing fiscal needs and responsibilities of the Loyalty Programs.

The Manager will serve as a subject matter expert on financial/accounting matters related to the Loyalty Programs. He/she will provide proactive support to compile, analyze and translate data into actionable financial information for use by the FBP BMSC Loyalty team and will support of the Programs financial objectives for the Global Marketing team, and other key stakeholders. Specifically, the Manager will:

The Manager will support departmental objectives. He/She will assist in execution of programs and enhancement of systems and processes that support key objectives to achieve the goals of these programs for Marriott and add value. He/She will therefore be adept at tapping diverse sources of information, identifying opportunities, anticipating challenges, and executing strategies to deliver against this objective.

  • Partner with the Director for maintenance and ongoing development of Loyalty Programs’ financial models, ensuring program policies are designed to align overall program costs and benefits, maintain the financial viability of the program and to meet the objectives of the Loyalty team.
  • Serve as a subject matter expert on financial matters related to the Loyalty Programs. He / She will have a strong working knowledge of the program infrastructure and will be able to analyze the financial implications of proposed Program changes. The Manager will provide ad-hoc financial analysis as required by FBP-BMSC leadership, or other key stakeholders in response to requests to evaluate leadership inquiries, proposed program enhancements, tax matters or other areas of concern.
  • Partner with SLC to develop and operationalize the appropriate financial controls to ensure that MI financials accurately reflect the Loyalty Programs’ redemption costs and hotel funding incurred.
  • Develop and maintain strong relationships with Business contacts to provide guidance and/or consultation in the development and implementation of strategies to improve financial and operational performance and owner transparency.
  • Provide functional and detailed support to assist in various Enterprise- and/or Program-wide initiatives.
  • Provide support, as needed, to include the timely and efficient execution of the annual audit processes that include SARBOX, standalone audits as well as the annual MI audit process.
  • Provide support for ongoing reporting and forecasting processes including monthly program GAAP and cash flow statements, program cost per point, marketing funds forecast and budget, promotions reporting, and reimbursed revenue reporting.
  • Support the management and execution of activities designed to monitor and measure the financial performance of BMSC and its applicable programs and services.
  • Support financial management of the co-brand card programs (including Chase/MR and AMEX/SPG cards). Develop and implement financial tools upon which greater transparency and reliability into forecasting and reporting Marriott profit can be achieved. Proactively monitor key external and economic variables to drive the overall financial performance of the program.
  • Develop and implement procedures to track and report on Loyalty points and awards issued through ongoing Co-Brand Card marketing and promotional efforts.
  • Manage the annual Co-Brand Card budget and forecasting process for the Loyalty Program and Marriott International. Liaison with the business to coordinate, validate and record the costs and funding of the Co-Brand Card.
  • Support the timely and effective execution of the enterprise-wide annual budget, forecast and long range planning processes, partnering with Global Finance FBP team, discipline and Projects staff, and MBS.
  • Maintain effective program reporting, analysis and control processes for the Loyalty Programs and proactively identify and address program concerns.
  • Provide timely and accurate analyses of program financials to support accounting procedures and to respond to internal management, legal, owner, and audit inquiries.
  • Provide the necessary internal financial reporting and variance analysis to stakeholders for the Loyalty programs including but not limited to data gathering and analysis related to program reimbursements, funding, and promotional costs.
  • Perform ad-hoc analyses for and/or provide information to and advise, as appropriate, the FPB-BMSC team, Global Marketing department and other Global Finance groups on the business environment and key operating issues within the discipline.
  • Prepare and/or present financial updates as required for Marriott financial reporting and planning processes.
  • Establish and maintain strong, collaborative relationships with program team and other key stakeholders to understand the business, ensure timely exchange of actionable financial information and customer satisfaction.
  • Perform other duties as assigned to meet business needs.
  • 5 + years of experience in finance and accounting processes in a global organization.
  • Experience in a management role; demonstrated success leading and developing a strong organization and workforce in a complex, service-intensive, deadline-driven environment.
  • Experience leading and managing business initiatives and associated change.
  • Experience in managing the accounting for large scale technology projects.
  • Lodging/hospitality industry experience strongly preferred.
  • History of consistently delivering business results.

Education or Certification

  • Baccalaureate degree in Accounting, Finance or related discipline required.
  • CPA or MBA strongly preferred
Knowledge, Skills & Attributes
  • Knowledge in GAAP, as well as Marriott specific accounting and finance processes and reporting systems.
  • Exhibits strong functional leadership and finance knowledge; able to leverage this strength to influence business team strategies and decisions.
  • Strong quantitative and qualitative analysis skills; ability to take large volumes of complex information and present it in a clear and concise manner; uses data and a cogent problem solving methodology in decision making and impact assessment.
  • Able to translate business needs into operational financial management priorities.
  • Able to evaluate business trends and modify approaches as necessary.
  • Able to consistently make decisions in a timely manner sometimes with incomplete information and under tight deadlines and pressure. Comfortable challenging organizational norms and accepted thinking to improve effectiveness.
  • Develops and maintains effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions.
  • Able to orchestrate systemic change – initiates, supports and manages change within the organization, taking steps to remove barriers or to accelerate its pace.
  • Knowledge of Marriott-specific accounting and finance processes and systems.
  • Knowledge and understanding of MI management and franchisee contracts.
  • Strong communication skills; creates an atmosphere in which timely information flows smoothly through the organization.
  • Influencer of people – ability to help demonstrate organizational vision and motivate others to achieve desired results.
  • Demonstrates understanding of multiple functions, brands and businesses in order to respond more quickly and resourcefully to new demands and challenges.
  • Highly organized and able to handle multiple priorities.
  • Able to work in a matrix organization and make things happen without having to own all the resources; leverages shared resources to achieve results.
  • Strong service orientation; collaborative team player.
  • Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders.
  • Strong business performance management abilities– effectively deploys and manages resources, monitoring the progress of work against schedules, budgets, quality standards, and achieving/exceeding planned economic benefits in a dynamic operating environment.
  • Steps forward to address difficult issues; strong mediation skills to facilitate a constructive approach to dealing with conflict; guides others toward the accomplishment of identified, meaningful goals.
  • Active learner -- able to enhance personal, professional and business growth through new knowledge and experiences; pushes the organization to learn from other industries’ standards and practices.
  • Persistent; drives ideas
  • Persuasive influencer, without coercion
  • Results oriented; delivers results under difficult conditions and demonstrates balanced judgment under pressure
  • Trustworthy with strong business integrity and ability to hold sensitive information in confidence
  • Organization learner; has acute organizational and self-awareness; political savvy

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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• Location: District Of Columbia

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